Technical Support hours
Business Partner Support is staffed Monday through Friday, 8:30 AM to 5:30 PM Eastern Time.
Open a support case
Email the address below to open a case and send an automated response with the case number for further communication with your analyst.
Email: partnersupport@updox.com
Partner team: Questions and inquiries
For the fastest assistance, contact your account manager directly. If you don't have their information, use the email below, and our Business Development team will be glad to help with any questions you have.
Email: bizdev@updox.com
Updox Holiday Schedule
Our offices are closed in observance of the following holidays:
| Holidays |
|---|
| New Year's Day |
| Martin Luther King, Jr. Day |
| Memorial Day |
| Juneteenth |
| Independence Day |
| Labor Day |
| Thanksgiving |
| Day after Thanksgiving |
| Christmas |
| * If the holiday falls on a Saturday, it is observed on the preceding Friday. |
| * If the holiday falls on a Sunday, it is observed on the following Monday. |