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Live Chat FAQs With Chat, will Updox agents be able to solve my issues more quickly? With Chat, agents will be able to respond to your inquiry much quicker and either work to resolve the issue with you via Chat or escalate as needed. Our go...
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Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower right corner ...
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You can schedule a check-in call to meet with your Customer Experience Manager by clicking here ! Our Team is ready to help you spend less time managing the office and more time caring for your patients. Updox is a HIPAA-compliant digital s...
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Step 1: Please chat with us at updox.com/support or email support to request an encrypted credit card update link. Step 2: Please provide: First and Last Name Email Account Name Updox Account Number (located in lower left of yo...
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Summary As an Updox Practice/Pharmacy, sending out bulk Broadcast Email Messages via the Broadcast product, your recipients now have the ability to request that they no longer receive future communications. ( Similar to the current functionality ...
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What is the Updox Knowledge Base? The Updox Knowledge Base is our new and improved customer resource center for documentation ranging from tutorials, webinars, best practices, and more! Introduction to Updox This section is recommended fo...
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Enabling Fax from Queues An Admin setting has been added to Practice Settings, which will allow the enabling/disabling of Fax from Queues for the entire practice. This setting is listed as “Allow sending outbound faxes from queues” and will defau...
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Porting LOA Canadian Numbers
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A quick video overview highlighting our SMS Text Messaging feature!
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A quick video overview for using Updox Messenger!