Contacting Support

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We are here to help!
Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower r...
Chat FAQ - Quick Answers and Resolutions
Live Chat FAQs With Chat, will Updox agents be able to solve my issues more quickly? With Chat, agents will be able to respond to your inquiry much quicker and either work to resolve the issue with you via Chat or escalate as needed. Our go...
Support Form FAQ - Submitting A Request
Our support form  is best to use after hours. If your issues is of an immediate concern please use our support chat.  What information should I include on the form? The more information the better! With detailed information in the ...