Set up a public waiting room | Open or close the Waiting Room | Use the public waiting room link for reminders
The Waiting Room in Updox's Video Chat makes managing your telehealth visits easy and intuitive. You can send invites to patients right from your waiting room management view.
Did you know you could also set up a public waiting room link that patients can use to join at any time? This article describes how to set up the public waiting room and a couple of examples of how to use it.
Set up a public waiting room
- From the home menu, select Video Chat and then select Settings.
- Select Public Room on the left menu to go straight to that section, and then select the Set My Room to Public checkbox.
- Once the waiting room is public, you can copy the URL. Select Copy room link.
Open or close the Waiting Room
When the Waiting Room is open, patients can access the link and Waiting Room wherever you have included it.
To close the room, from the Video Chat Settings page, select Close room so it cannot be accessed with the link.
You can also change the settings from the main Video Chat dashboard.
When the Waiting Room is closed, patients see the following message when trying to access it.
Use the public waiting room link for reminders
Another useful example of the public Waiting Room is for reminders. You can include the Waiting Room link in reminders so it’s always available to patients when they receive them.
The following is an example of a text reminder script that includes the link to the public waiting room.
When the reminder is delivered, it includes the public waiting room link. The patient selects the link to get started. After entering their name and turning on video and microphone access, they are ready to join the visit.
For more information on our Video Chat, check out our knowledge base resources here.