Setting Up Queues for Fax Lines

Setting Up Queues for Fax Lines

You can use fax lines that are either forwarded or ported into Updox and route them directly to a queue bypassing the general inbox. This gives only a select group of users with access to the queue the ability to see and process those faxes. 

  • Once logged into Updox, click on Menu > Admin > Fax Settings

  • Select the number you wish to route to a queue and click the drop down arrow to the right. 

  • Under Route To, select your queue. You can also choose to add an automatic tag to the faxes coming in for additional filtering. 

  • Click Save at the bottom.

Faxes coming into the number chosen will now route directly to the queue, bypassing the general inbox.