Your Technical Guide to Updox
This guide will help troubleshoot compatibility issues you may experience.
Sections covered in this technical guide:
- Supported Devices
- Supported Browsers
- Operating Systems
- Network Settings
Welcome to Updox!
This guide will help your practice and patients with the basic technical requirements for Updox. When getting started, your practice should review this short guide to ensure computers, tablets and mobile phones are ready. Also, keep this guide handy to assist patients.
Click below for a quick and easy way to if your practice meets the technical requirements:
NOTE: Check your devices for compatibility with Updox Telehealth. While we try to support as many devices as possible, please check compatibility for your device.
- Desktop or laptop computer with webcam and microphone
- Smart phones:
- Samsung: Galaxy s9 and upGoogle: Pixel 3+
- Apple: iPhone 8+ and up • Tablets:
- Android 9+
- Apple iPad (w 12 and above)
QUICK TIP: Make sure your device has the most up-to-date operating system. Each device may use privacy settings that should be reviewed.
Fully Supported Browser Versions
Chrome - Desktop
Chrome - Mobile
Android (Samsung devices)
Safari - Desktop
Safari - Mobile
Non-Supported Browser Versions
|Internet Explorer||All Versions||Windows|
QUICK TIP: Make sure your browser has the most up-to-date version. For example, when using Chrome, click into settings (three vertical dots in upper right hand corner) and click on ‘About Chrome’.
Supported Operating Systems
- Windows 8.1 and up
- Windows Server 2012 R2 and up ** Change coming soon - Server 2016 and .Net Framework 4.8 will be set to the minimum requirement.
- Mac OS 10-10+
- iOS 11+
- Android Oreo+
QUICK TIP: Consult with your IT team if you are unsure of your current version.
NOTE: We recommend using a strong Wi-Fi internet connection for best quality video streaming and communication as applicable. If you do not have access to a strong Wi-Fi signal, you may use cellular data to participate in a Video Chat visit. Slow connection may occure due to data plans and carrier speed throttling.
If your practice’s network has a firewall, verify the following:
- https://myupdox.com is unblocked
- IP ranges 188.8.131.52 /27 through 184.108.40.206/26 are unblocked
- SSL port 443 • Port: 80 and Port: 443
- Component: RTP Ports: 10,000 - 60,000
- Protocol: UDP
QUICK TIP: Interruptions in internet and cellular connectivity in your area may cause brief delays, so if you or a patient is experiencing slowness, check both sides.