Technical Support Hours
Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time.
Opening a Support Case
The email to the address below will open a case and send an automated response with the case number for further communication with your analyst.
Email: partnersupport@updox.com
Escalations
For any escalation needs related to the Partner Support Team please reach out to
- Pat Mize, Manager Partner Support, pmize@updox.com
- David Vanlandingham, Senior Director Customer Experience dvanlandingham@updox.com
Partner Team: Questions & Inquiries
If you already have the contact information of your Account Manager, please reach out to them directly for the faster assistance.
If not, then the email to the address below will get you in touch with one of our representatives from the Business Development team to assist you with any questions or concerns you may have!
Email: bizdev@updox.com
Updox Holiday Schedule
Our offices will be closed in observance of the following holidays:
| Holidays |
|---|
| New Years |
| Martin Luther King Jr. Day |
| Memorial Day |
| Juneteenth |
| Independence Day |
| Labor Day |
| Thanksgiving |
| Day After Thanksgiving |
| Christmas |
| * If the holiday falls on a Saturday, it is observed the preceding Friday. |
| * If the holiday falls on a Sunday, it is observed the following Monday. |