New Articles

  1. Overview: Partner Portal

    Your browser does not support HTML5 video. ...
  2. How To: Upload a Broadcast Patient List for Practice Fusion

    ***HEADS UP!  The following guide is ONLY for those that utilize Practice Fusion as their EMR*** NOTE:  ONLY Active patients will be included within the list. Inactive patients (in Practice Fusion) will not show up on the Updox Broadcast...
  3. Navigating the Dashboard

    Navigating the Dashboard Opening the Dashboard To access the Release of Information Dashboard, click on “Release of Information Dashboard” in the Home menu. The Release of Information Dashboard will start out empty, but as you add requests, ...
  4. Articles

  5. FAQ: Faxing

    Frequently Asked Questions for Updox Faxing Troubleshooting Incoming Faxes SOS! I cannot see my faxes ! Take a look at the filters on the top center of your screen. Do you see any purple squares? If so, make sure you have your filters are...
  6. November/December 2022

    November/December 2022 – What's New? Introducing.... Advanced Fax Routing Overview Advanced Fax Routing replaces the previous fax routing rules that could be found in the Fax Settings menu ( Menu → Admin → Fax Settings ). With Advanced Fax ro...
  7. Broadcast Overview

    Updox's Broadcast solution is a one-way messaging application that allows practices to engage directly with their patients via text message, email, telephone, or secure portal messages. Practices can send their whole patient population broadcast m...
  8. How to: Save Messenger Chats and Attachments to the Inbox

    Why save Messenger chats to the Updox Inbox Updox Messenger allows your team to stay in sync from anywhere - on any device - using recognizable chat tools in a HIPAA-compliant environment. But what if something is shared in a Messenger chat tha...
  9. Updox Messenger Overview

    Messenger Frequently Asked Questions                                    What is Messenger? Messenger is a HIPAA-compliant, intra-office messaging product that brings together all your team communications into one place, increasing productivity a...
  10. How To: Using Messenger

    How to Use Messenger on Your Desktop What is messenger? Messenger is a HIPAA-compliant, intra-office messaging product that combines all your team communications into one place, increasing productivity and staff collaboration.   Messenger Suppor...