New Articles

  1. How to check what version of the Updox Printer you’re running

    Search for the printer Click on the “updoxprint” app to run the printer Click the “Settings” button to view the version ...
  2. Direct Messaging: Webhooks

    Direct Messaging Inbound Direct Event  inbound_direct Payload 1{ 2 "accountId": "", 3 "userId": "", 4 "messageId": 5} Description Push notification event to partner when a direct ...
  3. Account Management: Webhooks

    Account Management Account Status Event  account_status Payload 1{ 2 "accountId": "", 3 "active": 4} Description  Push notification event to partner when an   account is registered, ...
  4. FAQ: Refer and Share

  5. Improving Your Virtual Background Experience

    The following is a guide for ensuring the best quality and performance of the custom virtual backgrounds feature within Updox Video Chat.  Ensuring Virtual Background Quality and Performance These steps are not  required when using the virtual ...
  6. /FaxOemPop

    Overview The /FaxOemPop and PopPDF function with the same parameters. The later creates a PDF file as output instead of .png  This API is a multifunction API.  It will tell you when run if there are faxes to be retrieved It will include th...
  7. How to: Contact Partner Support

    Technical Support Hours Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time.  Opening a Support Case The email to the address below will open a case and send an automated response with the case number...
  8. FAQ: Secure Text & SMS

    Texting Rules and Guidelines Text messages are a great way to reach your patients; however, there are best practices that should be followed. Promotional messages and messages related to offers for prescription medicines will be flagged by c...
  9. How To: Make a New Updox Account in Partner Portal

    Overview This article will walk you through making a new account in your Partner Portal. Instructions Step 1: Log in to the Partner Portal for your environment.  NOTE:  The link to your environment can be found here: Partner Portal ...
  10. How To: Add a User to a Strategy in Partner Portal

    Overview This guide will walk you through creating a new user inside the Partner Portal for a strategy. Instructions Step 1: Log in to the Partner Portal for your environment.  NOTE:  The link to your environment can be found here: P...