New Articles

  1. Newsletter: November 2022

  2. Newsletter: December 2022

  3. Release Notes

  4. FCC Compliance

  5. March 2023

    March 2023 – What's New? Enforced Password Complexity on Reset Overview If a user utilizes the “Forgot Password” feature, they will need to adhere to the following guidelines when setting their new password.  The new password must: Be a...
  6. Tagging: Tips and Tricks

    Filtering Your Tags with Type Ahead Search Your browser does not support HTML5 video. Helpful Tips: You may search for any letter or part of a tag name -- if it's in the tag name, it will appear in the list! You may use your keyboard...
  7. DSM Edge Implementation Guides: SMTP Edge Protocol

    Overview The intention of this document is to provide instructions for integrating with Updox’s Direct Secure Messaging  service via secure SMTP.  This document contains no instructions for certifying Edge via the Edge Testing Tool. Unless other...
  8. Outbound Faxes Overview

    Outbound Faxes gives you a detailed view into the faxes that have been sent out of your Updox account. Features Overview The Outbound Fax dashboard shows a complete day’s worth of faxes, always on one screen. If you want to view a different da...
  9. FAQ: SMS Compliance

    Overview Due to rulings and regulations implemented by the Federal Communications Commission (FCC) through the Telephone Consumer Protection Act (TCPA), mobile carriers (e.g. Verizon) have implemented a series of policies and procedures to adh...
  10. How To: Using Interpreter Services