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October 2022 – What's New? Added ‘Chat Support’ Button to the Updox Inbox We have officially added the ability for you to reach out to our Customer Support directly from your Inbox for all strategies ! The "Need Help" button will be located in ...
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September 2022 – What's New? Expanded the Maximum Participants to 20 People per Call Summary We have received several requests asking if we could expand the max number of participants allowed. To accommodate larger meetings and ensuring we main...
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Frequently Asked Questions for Updox Reminders Appointment Confirmations & Cancellations Patients are getting reminders even after they’ve confirmed their appointment. How do I change this? There’s a checkbox right under the reminders sch...
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Frequently Asked Questions for Updox Broadcast Messaging The Updox Broadcast application is a great way to communicate with your patients. You can send broadcast messages to all of your patients or only to a segmented group you have created. T...
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The video below will take you through a quick tutorial for using Reminders!
For additional information and assistance please head to our Reminders tab. ...
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How to: Port a fax line to Updox
What is Porting?
To “port” a phone number simply means to transfer the existing service from one provider to another. In this case it would move the number to Updox. Please review the Key Points ...
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Users can now see who sent Video Chat Invites to patients and participants. This will help practices identify who sends specific Video Chat invitations. Step 1: Navigate to the Sent folder in your Inbox Step 2: Open a recent Video Chat invitati...
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Users can now set their Video Chat layout preference in their settings. Options are either Gallery View or Dominant Speaker View. Step 1: Navigate to your Settings Page in the top right corner of your screen. Step 2: Under Chat > Preference...
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Public API Changes Moved Appointment Related APIs to AppointmentActions Overview: Documentation Update To improve organization we moved the following APIs from IntegrationActions to the AppointmentActions endpoint: AppointmentStatusesGetByDat...