New Articles

  1. July 2022

    Public API Changes Update Patient Record for PortalAccountSave Language and Location Overview: API Maintenance It was found that 'language' and 'location' for a patient did not save when PortalAccountSave was called the first time, however if t...
  2. May 2022

    Public API Changes Added a New 'Reminder History' Status API Overview: New API We have created a new AppointmentActions API called RetrieveReminderHistoryStatus that allows Partners to retrieve reminder status details for an account.  Retrieve...
  3. April 2022

    Public API Changes PracticeCreate Now Accepts IP Address Without a Port Specified Overview: API Maintenance We now accept an IP with or without a port . A bug was fixed which was causing "5000 internal server error" in the response JSON when c...
  4. March 2022

    Public API Changes Added a 'Send as Practice' Option for PortalSendMessage Overview: Version Update We have created PortalSendMessage v1.1 to allow us to add a 'sendAsPractice' option allowing Partners to choose whether to send a Patient Portal...
  5. February 2022

    Public API Changes Added Details for 'Location' to PortalAccountSave, PortalAccountUpdate, & PortalAccountCreate Overview: Documentation Update We have added additional details to the PortalAccountSave, PortalAccountUpdate, and PortalAccountCre...
  6. January 2022

    Partner Portal Changes Added Pagination to the 'Accounts' Page Overview: Performance Improvement Partner Admin(s) are now able to view the User List in a more efficient way to ensure that their waiting time does not solely rely on the applicati...
  7. Fax Routing Details

    Overview Once you have created a few Advanced Fax Routing rules, you may realize that it’s possible to have an incoming fax match more than one rule. For example, imagine you have the following rules: Tag any fax from (212) xxx-xxxx with the “...
  8. Adding Participants on the Fly!

    The video below will take you through a quick tutorial for adding additional participants when using the Video Chat feature! For additional information and assistance please head to our Video Chat tab. ...
  9. Where Do I Go For My Request

    Customer Success Manager   Schedule a check in call  with your Customer Success Manager ( schedule here ) Workflow process consultation Add / remove Updox products  Cancel Updox Account   Update Contact information Support Pr...
  10. Internet Explorer is No Longer Supported

    Internet Explorer -- No Longer a Supported Browser Summary As of June 15, 2022 , Microsoft announced the discontinuation of their web browser, Internet Explorer (IE). In doing so, this means that Microsoft will no longer provide support/assista...