Popular Articles

  1. July 2022

    Public API Changes Update Patient Record for PortalAccountSave Language and Location Overview: API Maintenance It was found that 'language' and 'location' for a patient did not save when PortalAccountSave was called the first time, however if t...
  2. Secure Texting

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  3. May 2022

    May 2022 – What's New? Added ‘Chat Support’ Button to the Updox Inbox We have added the ability for you to reach out to our Customer Support directly from your Inbox! The "Need Help" button will be located in the bottom-right  corner of your sc...
  4. Updox HISP Practices Statement

  5. March 2023

    Public API Changes Updated /SmsSend Documentation on the NewIO Page Overview: API Maintenance We have updated the documentation of /SmsSend on the NewIO page to better represent the actual maximum character account that is allowed when consid...
  6. May 2022

    Public API Changes Added a New 'Reminder History' Status API Overview: New API We have created a new AppointmentActions API called RetrieveReminderHistoryStatus that allows Partners to retrieve reminder status details for an account.  Retrieve...
  7. August 2022

    Public API Changes Moved Appointment Related APIs to AppointmentActions Overview: Documentation Update To improve organization we moved the following APIs from IntegrationActions to the AppointmentActions endpoint: AppointmentStatusesGetByDat...
  8. 2023 Real World Testing Plan

  9. Printer User Mapping

    Printer User Mapping Details The Printer User Mapping page allows you to relate incoming print jobs to specific users so you can configure how your print jobs land in the Inbox.  To map, go to Menu > Admin > Printer Mapping Then drag and drop ...
  10. November 2023

    Partner Portal New Column Name: Account ID We have changed the column name from emr_account_ID to "Account ID" on our Partner Portal Accounts pages.  HIPAA Compliant Names, Practice URLs, and Phone Numbers Now Editable through Partner Portal Accou...