Popular Articles

  1. How To: Setting Up IP Safelisting

    IP Safelisting allows Account Holders to configure a safelist of allowed IP addresses that your users can access Updox from.  Setting Up IP Safelisting 1. Sign in to your Updox account. Under Menu , select Admin and click Practice Security...
  2. September 2022

    Public API Changes Better Defined Errors for SmsSend API Overview:  Below are the updated verbiage for the errors that are returned for the SmsSend API When carrier returns unrecognized error code, api response returns validation error code ...
  3. Creating and Sending Form Packets

    Creating a Form Packet A packet is a group of individual forms you can create to send to your patients to complete. Creating a packet is easy to do and only takes a few steps.  To start go to Menu and select Forms .  1. On the Forms Managem...
  4. July 2023

    Updox Public API Updates Error Message When Syncing a Canceled Appointment  When syncing an appointment using the /AppointmentsSync or /AppointmentsSync/1.1 and the appointment does not yet exist and has "canceled': true the  appointment will...
  5. Sending Forms in the Forms Dashboard

    Through the Forms Dashboard, you can send forms directly to patients. You can also track their progress on forms and send a reminder to complete their forms before their appointment.  To get to the dashboard go to Menu and select Forms .  Se...
  6. June 2023

    Public API Changes Location and Suffix Added to PatientsSync Changes to the PatinetsSync location - A patient will be associated to a location based on the location code from the /locationSync   suffix - Suffix will only accept the values t...
  7. August 2023

    Printer User Mapping Update We have updated our Printer User Mapping interface to make it easier for you to manage your incoming print jobs and users.  For more information on Printer User Mapping see our article .   Resolution:  Timestam...
  8. December 2023

    EHI Export We have completed our EHI Export process  in order to provide self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    With EHI Export you can export data for...
  9. April 2024 Release Notes

    What's new?  New /SmsStatus Public API We have added a new API to /SmsActions called /SmsStatus  that allows partners to get the status of a message if it was sent or failed to send due to 'X' when sending via the delayed queue approach that ...
  10.  Sending Forms

    Check out our video below to learn how to send forms with the Forms Dashboard.  ...