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Viewing the Audit Log The Release of Information app includes an audit log where you can view changes made to your release of information requests. To view the audit log, click on the 'Audit' tab. Within the tab, you can view: The date the re...
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Release of Information The goal of our Release of Information product is to help you efficiently manage and fulfill the stream of medical record requests flowing into your office. Many of you are already using Updox to gather and return documenta...
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Creating a New Request As you receive requests for medical records through your usual channels (in-person, phone calls, faxes, mail, etc), you can easily add them to the Release of Information Dashboard so you can keep track of them all in one pl...
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Add Documents to a Release of Information Request There are 2 ways to add documents to a Release of Information request: Uploading PDF files from your computer Printing from your EHR Uploading PDF Files If you have files on your computer...
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Updox offers a variety of ways you can add documents to your inbox. Once in your inbox, you can combine multiple documents and send them out to another Two efficient ways of adding documents to your inbox are printing to Updox and dragging and dr...
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Printer User Mapping Details The Printer User Mapping page allows you to relate incoming print jobs to specific users so you can configure how your print jobs land in the Inbox. To map, go to Menu > Admin > Printer Mapping Then drag and drop ...
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Technical Support Hours Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time. Opening a Support Case The email to the address below will open a case and send an automated response with the case number...
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