New Articles

  1. 2023 Real World Testing Results

  2. How to Disable Emoji Reactions for Telehealth Visits

    Apple released a new feature called Reactions . for iOS 17 and MacOS Sonoma .  Reactions create different emojis that appear on your screen based on different gestures.  Reactions are enabled by default, but you can disable them so that ...
  3. Cancelling a Pending Fax

    How to Cancel a Pending Fax An Updox user can cancel a pending fax in the Outbound Faxes page.  To cancel a pending fax, expand the fax details and click on “Cancel”. This button is only available if the fax is still in Pend...
  4. Tips and Tricks: Using Tags with Forms

    Tags allow you to filter and organize the items in your Inbox.  You can customize tags to fit the needs and workflows of your practice.  Once created, tags can be applied to the items in your Inbox.  Did you know that you can add a ...
  5. Newsletter: December 2023

  6. January 2024

    New Telehealth URL We have added the ability to add the link for a Public Waiting Room to reminders to simplify your Video Chat text and email reminder workflow.  Once the link is set up, select it from the new Public Wating Room dropdown.&nb...
  7. Video Chat Participant Guide

    Your medical provider uses Updox Video Chat to communicate with patients. Video Chat is a safe and easy way to talk to your provider, often saving you a trip to the office. Follow these step-by-step instructions to use Video Chat.   Join ...
  8. Creating a New Request

    You can create two types of export requests: Individual and Practice.  An individual export allows you to export the data associated with a patient. A practice export will export all the patient and document data in your account.  Both ty...
  9. Navigating the Dashboard

    You can manage your patient and practice EHI export requests on the dashboard.   To access the dashboard, go to Admin and select EHI Export .   The EHI Export Dashboard will start out empty, but as you add requests you will be able...
  10. EHI Export: Overview

    EHI Export Overview   The EHI Export product provides self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    Users who have Admin access in Up...