New Articles

  1. April 2024 Release Notes

    What's new?  New /SmsStatus Public API We have added a new API to /SmsActions called /SmsStatus  that allows partners to get the status of a message if it was sent or failed to send due to 'X' when sending via the delaye...
  2. March 2024 Release Notes

    Add /SmsSendNumberList Public API We have created a new SmsSendNumberList API under /SmsActions   so that partners can retrieve the SMS number list for an account including the provisioned numbers, associated location/queue (if applicable...
  3. Overview: Webhooks

    What Are Webhooks? Webhook is a way for a user of a system to tap into the workflow and listen for specific events. When an event of a subscribed webhook occurs, the system will send your assigned listener (the “hook”) the event inf...
  4. February 2024

    SMS Send From Numbers We have added default information to the numbers used in sending SMS texts.  You have the option to select a 'Send From' number for a location or queue when sending SMS text messages.  If you do not select a location...
  5. February 2024 Release Notes

    Updated /Practice Create APIs to Not Allow Whitespace Characters for the accountID field We have updated our /PracticeCreate APIs so that whitespace characters will not be allowed in the emrAccountID . For /PracticeCreate , /PracticeCreate/1.1...
  6. Newsletter: February 2024

  7. How To: Upload a Broadcast Patient List

    Uploading a patient Broadcast list is an easy way for you to create a group of patients to use in your Broadcast communications.  1. Access the File Upload area in Updox by clicking on Menu , then  Tools , then  F ile Upload (.csv)...
  8. Realtime Tagging

    Realtime Tagging is a helpful feature that shows tag changes on folder items in real-time without needing to refresh the page. Realtime Tagging is especially helpful when you have multiple users working in your inbox. It simplifies workflows and imp...
  9. Release of Information - ChartSwap Integration

    Release of Information This article specifically covers our Release of Information app and how we integrate with ChartSwap. If you don't know what our Release of Information app is, you can learn more in our Release of Information Over...
  10. January 2024 Release Notes

    New Telehealth URL We have added the ability to add the link for a Public Waiting Room to reminders to simplify your Video Chat text and email reminder workflow.  Once the link is set up, select it from the new Public Wating Room dropdown.&nb...