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Last Updated: 02/27/2026
in Release Notes & Newsletters
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Enhancements Extended SMS character limit Based on customer feedback, SMS messages now support up to 280 characters in one message. This enhancement allows you to share more detailed information, reduce message splitting, and communicate mo...
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Last Updated: 02/17/2026
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Last Updated: 02/17/2026
in FAQ & Troubleshooting
Overview Due to rulings and regulations implemented by the Federal Communications Commission (FCC) through the Telephone Consumer Protection Act (TCPA), mobile carriers (for example, Verizon Wireless) have implemented a series of policies and pro...
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All partners | Public API partners | Updox webapp partners and users
All partners Account creation and management updates Change: New fields have been added to the account creation/update pages in Partner Portal and the Updox Public A...
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Supported phone numbers | Registration process Text messages continue to be a highly preferred method of consumer engagement for many businesses, including within healthcare. Mobile carriers (for example, Verizon Wireless) have implemente...
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Get started using Updox Patient Portal and learn how to log in for the first time.
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Set up a public waiting room | Open or close the Waiting Room | Use the public waiting room link for reminders
The Waiting Room in Updox's Video Chat makes managing your telehealth visits easy and intuitive. You can send invites to ...
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Last Updated: 01/28/2026
in FAQ & Troubleshooting Breakdown of our most frequently asked questions regarding Video Chat.
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Learn how to view, send, reply to, and forward messages in your account.