Updated Articles

  1. Document Analysis: Webhooks New

    Receive push notifications when intelligent fax analysis completes. Track analysis status, fax IDs, and account details in real-time with structured payload data.
  2. Partner Release Notes

  3. January 2024

    New Telehealth URL We have added the ability to add the link for a Public Waiting Room to reminders to simplify your Video Chat text and email reminder workflow.  Once the link is set up, select it from the new Public Wating Room dropdown.  ...
  4. February 2024

    Updated /Practice Create APIs to Not Allow Whitespace Characters for the accountID field We have updated our /PracticeCreate APIs so that whitespace characters will not be allowed in the emrAccountID . For /PracticeCreate , /PracticeCreate/1...
  5. March 2024

    Add /SmsSendNumberList Public API We have created a new SmsSendNumberList API under /SmsActions   so that partners can retrieve the SMS number list for an account including the provisioned numbers, associated location/queue (if applicable), an...
  6. April 2024

    What's new?  New /SmsStatus Public API We have added a new API to /SmsActions called /SmsStatus  that allows partners to get the status of a message if it was sent or failed to send due to 'X' when sending via the delayed queue approach that ...
  7. December 2025

    What's new Updated Partner Portal password requirements We updated the minimum password complexity requirements for all Partner Portal users. Your password must now contain: Between 16 and 72 characters At least 1 upper...
  8. August 2026 New

     
  9. We are here to help!

    Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower right corne...
  10. July 2026