Updated Articles

  1. Partner: SMS Phone Numbers

    Supported phone numbers | Registration process Text messages continue to be a highly preferred method of consumer engagement for many businesses, including within healthcare.  Mobile carriers (for example, Verizon Wireless) have implemente...
  2. Get Started with Updox Patient Portal

    Get started using Updox Patient Portal and learn how to log in for the first time.
  3. Video Chat Waiting Room: Tips and Tricks

    Set up a public waiting room |  Open or close the Waiting Room  |  Use the public waiting room link for reminders The Waiting Room in Updox's Video Chat makes managing your telehealth visits easy and intuitive.  You can send invites to ...
  4. FAQ: Video Chat

    Breakdown of our most frequently asked questions regarding Video Chat.
  5. Manage Patient Portal Accounts from the Address Book

    Manage individual Patient Portal accounts from the Address Book.
  6. Patient Portal Account Access Recovery

    Learn how to reset your password and recover your username for Updox Patient Portal.
  7. Request Quick Send SMS Phone Numbers

    Learn how to request a Quick Send SMS phone number.
  8. Newsletter: December 2025

  9. Patient Portal Restriction Request

    Patients can use the secure messaging features in the Updox Patient Portal to send a message to their provider to request access restrictions.
  10. Partner Release Notes