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What's new? New /SmsStatus Public API We have added a new API to /SmsActions called /SmsStatus that allows partners to get the status of a message if it was sent or failed to send due to 'X' when sending via the delayed queue approach that ...
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What's new
Updated Partner Portal password requirements
We updated the minimum password complexity requirements for all Partner Portal users.
Your password must now contain:
Between 16 and 72 characters
At least 1 upper...
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Last Updated: 07/23/2026
in Contact Us Contacting Support
Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower right corne...
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Learn how to identify and avoid phishing scams targeting your Updox account. Spot suspicious emails, protect your credentials, and stay secure.
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Learn how to contact Updox Partner Support, including technical support hours, partner team inquiries, and holiday schedule information.
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This article includes the list of Updox IP addresses to add to your firewall or network allowlists.
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