Updated Articles

  1. Video Chat Waiting Room: Tips and Tricks

    Last Updated: 02/09/2026 in Explore Updox Products Video Chat How To
    Set up a public waiting room |  Open or close the Waiting Room  |  Use the public waiting room link for reminders The Waiting Room in Updox's Video Chat makes managing your telehealth visits easy and intuitive.  You can send invites to ...

  2. FAQ: Video Chat

    Last Updated: 01/28/2026 in FAQ & Troubleshooting
    Breakdown of our most frequently asked questions regarding Video Chat.

  3. Manage Patient Portal Accounts from the Address Book

    Last Updated: 01/16/2026 in Explore Updox Products Patient Portal Patient Portal for Providers
    Manage individual Patient Portal accounts from the Address Book.

  4. Patient Portal Account Access Recovery

    Last Updated: 01/07/2026 in Explore Updox Products Patient Portal Patient Portal for Patients
    Learn how to reset your password and recover your username for Updox Patient Portal.

  5. Request Quick Send SMS Phone Numbers

    Last Updated: 01/06/2026 in Explore Updox Products Secure Text & SMS How To
    Learn how to request a Quick Send SMS phone number.

  6. Newsletter: December 2025

    Last Updated: 12/17/2025 in Release Notes & Newsletters Monthly Newsletters 2025

  7. Patient Portal Restriction Request

    Last Updated: 12/05/2025 in Explore Updox Products Patient Portal Patient Portal for Patients
    Patients can use the secure messaging features in the Updox Patient Portal to send a message to their provider to request access restrictions.

  8. Partner Release Notes

    Last Updated: 12/05/2025 in Partner Resources Partner Release Notes & Newsletters

  9. December 2025 Release Notes

    Last Updated: 12/05/2025 in Partner Resources Partner Release Notes & Newsletters Partner Release Notes
    What's new Updated Partner Portal password requirements We updated the minimum password complexity requirements for all Partner Portal users. Your password must now contain: Between 16 and 72 characters At least 1 upper...

  10. December 2025

    Last Updated: 12/05/2025 in Release Notes & Newsletters Release Notes
    New features | Enhancements   Highlights New Features Support PIN New features Support PIN When you contact the Updox Support team, you must provide the four-digit Support PIN to verif...
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