Updated Articles

  1. Telehealth

  2. Faxing

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  3. Reminders

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  4. Secure Texting

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  5. Video Chat

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  6. Newsletter: July 2023

  7. Viewing the Audit Log

    Viewing the Audit Log The Release of Information app includes an audit log where you can view changes made to your release of information requests. To view the audit log, click on the 'Audit' tab. Within the tab, you can view: The date the re...
  8. Release of Information Overview

    Release of Information The goal of our Release of Information product is to help you efficiently manage and fulfill the stream of medical record requests flowing into your office. Many of you are already using Updox to gather and return documenta...
  9. Creating a New Request

    Creating a New Request As you receive requests for medical records through your usual channels (in-person, phone calls, faxes, mail, etc), you can easily add them to the Release of Information Dashboard so you can keep track of them all in one pl...
  10. Adding Documents to a Request

    Add Documents to a Release of Information Request There are 2 ways to add documents to a Release of Information request: Uploading PDF files from your computer Printing from your EHR Uploading PDF Files If you have files on your computer...