Updated Articles

  1. Templates -- User Guide

    Templates are a great way to streamline common text and fax responses and standardize messaging for user efficiency. After logging into your Updox account, choose Menu  > Admin  > Templates . Click New  at the bottom of the...
  2. How To: Change to a HIPAA-safe Practice Name for Secure Text, Broadcast, and Updox Payments

    Great News! Set up your HIPAA-safe practice name to identify your office in the Secure SMS message, Updox Payments, and Broadcast messages. Updating this field will allow you to greet your patients and identify who you are without being specific ...
  3. Creating a New Request

    You can create two types of export requests: Individual and Practice.  An individual export allows you to export the data associated with a patient. A practice export will export all the patient and document data in your account.  Both ty...
  4. How To: Using Messenger

    How to Use Messenger on Your Desktop What is messenger? Messenger is a HIPAA-compliant, intra-office messaging product that combines all your team communications into one place, increasing productivity and staff collaboration.   Messenger S...
  5. Updox Messenger Overview

    Messenger Frequently Asked Questions                                    What is Messenger? Messenger is a HIPAA-compliant, intra-office messaging product t...
  6. Partner: SMS Phone Numbers

    Overview    Text messages continue to be a highly preferred method of consumer engagement for many businesses including within healthcare.  Mobile carriers (e.g. Verizon) have implemented a series of policies and procedures to increase...
  7. FAQ & Troubleshooting

  8. FAQ: Secure Text & SMS

    Breakdown of our most frequently asked questions regarding Secure Text & SMS.
  9. 2023 Real World Testing Results

  10. How to Disable Emoji Reactions for Telehealth Visits

    Apple released a new feature called Reactions . for iOS 17 and MacOS Sonoma .  Reactions create different emojis that appear on your screen based on different gestures.  Reactions are enabled by default, but you can disable them so that ...