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August 2022 – What's New? Internet Explorer -- No Longer Supported Summary As of June 15, 2022 , Microsoft announced the discontinuation of their web browser, Internet Explorer (IE). In doing so, this means that Microsoft will no longer provid...
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July 2022 – What's New? Broadcast Enhancement Added the Ability for Patient(s) to Opt-Out of Email Broadcasts As an Updox Practice/Pharmacy, sending out bulk Broadcast Email Messages via the Broadcast product, your recipients now have the abili...
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Our support form is best to use after hours. If your issues is of an immediate concern please use our support chat. What information should I include on the form? The more information the better! With detailed information in the form we ca...
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Please schedule a time to talk with our Team! Building great relationships with our customers remains paramount, and we would love to hear more about your current workflows and how we can help simplify your business even further. Thank you for ...
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Live Chat FAQs With Chat, will Updox agents be able to solve my issues more quickly? With Chat, agents will be able to respond to your inquiry much quicker and either work to resolve the issue with you via Chat or escalate as needed. Our go...
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Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower right corner ...
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You can schedule a check-in call to meet with your Customer Experience Manager by clicking here ! Our Team is ready to help you spend less time managing the office and more time caring for your patients. Updox is a HIPAA-compliant digital s...
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Step 1: Please chat with us at updox.com/support or email support to request an encrypted credit card update link. Step 2: Please provide: First and Last Name Email Account Name Updox Account Number (located in lower left of yo...
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Summary As an Updox Practice/Pharmacy, sending out bulk Broadcast Email Messages via the Broadcast product, your recipients now have the ability to request that they no longer receive future communications. ( Similar to the current functionality ...
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What is the Updox Knowledge Base? The Updox Knowledge Base is our new and improved customer resource center for documentation ranging from tutorials, webinars, best practices, and more! Introduction to Updox This section is recommended fo...