Popular Articles

  1.  Participant Workflow

    An in-depth, video tutorial for Participant Workflow in Video Chat!
  2. Fax Routing Details

    Overview Once you have created a few Advanced Fax Routing rules, you may realize that it’s possible to have an incoming fax match more than one rule. For example, imagine you have the following rules: Tag any fax from (212) xxx-xxxx with the “...
  3. Updox Payments Webinar

    The webinar below will take you through an in-depth tutorial for using our Updox Payments to its highest potential! For additional information and assistance please head to our Updox Payments tab. ...
  4. Fax Coversheets

    Fax Coversheets Overview Our fax product gives you the ability to customize and manage your fax coversheets.  Fax Coversheets can be access by going to  Menu  > Admin  > Fax Coversheets   (for Admins only) or by going to Home  >  Outbound F...
  5. Updox Messenger Overview

    Messenger Frequently Asked Questions                                    What is Messenger? Messenger is a HIPAA-compliant, intra-office messaging product that brings together all your team communications into one place, increasing productivity a...
  6. Faxing: Webhooks

    Faxing Inbound Fax Event  inbound_fax Payload 1{ 2 "faxId": , 3 "accountId": "" 4} Description Push notification event to partner when a fax was received by Updox. ...
  7. FAQ: Reminders

    Frequently Asked Questions for Updox Reminders Appointment Confirmations & Cancellations Patients are getting reminders even after they’ve confirmed their appointment. How do I change this? There’s a checkbox right under the reminders sch...
  8. Creating a New Request

    You can create two types of export requests: Individual and Practice.  An individual export allows you to export the data associated with a patient. A practice export will export all the patient and document data in your account.  Both types of exp...
  9.  Adding Participants on the Fly!

    The video below will take you through a quick tutorial for adding additional participants when using the Video Chat feature! For additional information and assistance please head to our Video Chat tab. ...
  10. Reminders: Webhooks

    Reminders Inbound Notification Reply Event  inbound_notification_reply  Payload 1{ 2 "accountId": "", 3 "internalId": "", 4 "reply": "" 5} Description Push notification event to partn...