Popular Articles

  1. Internet Explorer is No Longer Supported

    Internet Explorer -- No Longer a Supported Browser Summary As of June 15, 2022 , Microsoft announced the discontinuation of their web browser, Internet Explorer (IE). In doing so, this means that Microsoft will no longer provide support/assista...
  2. Document Management: Webhooks

    Document Managemen t Import to EHR Event  import_to_ehr Payload 1{ 2 "accountId": "", 3 "messageId": , 4 "userId": "", 5 "patientId": "", 6 "categoryId": "", 7 "date": " " 8} D...
  3. FAQ: Updox Payments

    Frequently Asked Questions for Updox Payments Can patients store cards on file for later payments  No, to keep all patient information secure, Updox Payments does not store any patient card data.   Can I set up automated payment p...
  4. February 2022

    Public API Changes Added Details for 'Location' to PortalAccountSave, PortalAccountUpdate, & PortalAccountCreate Overview: Documentation Update We have added additional details to the PortalAccountSave, PortalAccountUpdate, and PortalAccountCre...
  5. June 2022

    June 2022 – What's New? Ability for Patients to Unsubscribe from Email Broadcasts Summary As an Updox Practice/Pharmacy, sending out bulk Broadcast Email Messages via the Broadcast product, your recipients now have the ability to request that...
  6. How To: Bundling Appointment Reminders

    Bundling Appointment Reminders Appointment Bundling is a feature that can be enabled within your Reminder Settings that allows for the ability to send all same-calendar day appointments for a patient into a single reminder message. In other words, ...
  7. Why are my inbound faxes unreadable?

    Why are my inbound faxes unreadable? It's possible that some of your inbound faxes may be blurry or unreadable. There are a few reasons why this may happen: 1. The original fax might be bad. To resolve this, please ask the originator of the fax ...
  8. May 2023

    May 2023 – What's New? Appointment Bundling Template Overview Appointment Bundling is a feature that can be enabled within your Reminder Settings that allows for the ability to send all same-calendar day appointments for a patient into a sing...
  9. How To: Upload a Broadcast Patient List

    Uploading a patient Broadcast list is an easy way for you to create a group of patients to use in your Broadcast communications.  1. Access the File Upload area in Updox by clicking on Menu , then  Tools , then  F ile Upload (.csv) . 2. In th...
  10. Patient Portal: Webhooks

    Patient Portal Import Message Event  import_message  Payload 1{ 2 "accountId": "", 3 "userId": "", 4 "messageId": , 5 "patientId": "" 6} Description  Push notification event to par...