Updated Articles

  1. Adding a Waiting Room Link to Your Reminders

    Adding a Public Waiting Room link to your reminders is a great way to streamline your Video Chat workflow.  It is easy to set up.  Just follow the steps below to get started.  Please Note: You must have Admin access to configure the settings for ...
  2. Text Templates with Forms

    Text Templates with Forms Using templates with text saves time for office staff when communicating with patients and meets patients where they are, on their mobile devices. In anticipation of our updated forms product, here is a list of template...
  3.  Creating Fax Coversheets

    An in-depth, video tutorial on Creating Fax Coversheets in Updox!
  4. Creating and Managing Users

    User Guide on Creating and Managing Users
  5. Newsletter: December 2023

  6. Video Chat Participant Guide

    Your medical provider uses Updox Video Chat to communicate with patients. Video Chat is a safe and easy way to talk to your provider, often saving you a trip to the office. Follow these step-by-step instructions to use Video Chat.   Join from ...
  7. December 2023

    EHI Export We have completed our EHI Export process  in order to provide self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    With EHI Export you can export data for...
  8. EHI Export: Overview

    EHI Export Overview   The EHI Export product provides self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    Users who have Admin access in Updox will be able to ...
  9. FAQ: Broadcast

    Frequently Asked Questions for Updox Broadcast Messaging Broadcast is a great way to communicate with your patients.  You can send Broadcast messages to all of your patients or only to a segmented group you have created.   This article will go ov...
  10. Broadcast Overview

    Summary Updox's Broadcast solution allows practices to communicate directly with their patients. Practices can send their whole patient population Broadcast messages or they can segment groups based on appointment dates, diagnoses, demographics,...