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Texting Rules and Guidelines Text messages are a great way to reach your patients; however, there are best practices that should be followed. Promotional messages and messages related to offers for prescription medicines will be flagged by...
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Learn how to request a Quick Send SMS phone number.
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Secure Text has been enhanced to allow queues to be the sending and receiving entities for Secure Text messages. This will allow practices to organize Secure Text communications by department or location by creating queues for those entities, instead of having a single thread for an entire organizat
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Apple released a new feature called Reactions . for iOS 17 and MacOS Sonoma . Reactions create different emojis that appear on your screen based on different gestures. Reactions are enabled by default, but you can disable them so that they do ...
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Your medical provider uses Updox Video Chat to communicate with patients. Video
Chat is a safe and easy way to talk to your provider, often saving you a trip to the
office. Follow these step-by-step instructions to use Video Chat. Join fro...
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Set up a public waiting room | Open or close the Waiting Room | Use the public waiting room link for reminders
The Waiting Room in Updox's Video Chat makes managing your telehealth visits easy and intuitive. You can send invites t...
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A video overview of our updated Video Chat feature!
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Enabling Fax from Queues An Admin setting has been added to Practice Settings, which will allow the enabling/disabling of Fax from Queues for the entire practice. This setting is listed as “Allow sending outbound faxes from queues” and will def...
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Last Updated: 11/05/2026
in FAQ & Troubleshooting Breakdown of our most frequently asked questions regarding Faxing.