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Visit our partner status page to check the status of Updox apps and system performance. You can also subscribe to this website to receive text or email status updates if an issue arises that impacts your service. You can unsubscribe at any time....
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Queues are a great way to optimize your Updox workflows. Queues allow you to segment messages in your inbox to designated users in your practice and/or by message type. For example, if you wanted to have your inbound medical records requests hand...
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Printer User Mapping Details The Printer User Mapping page allows you to relate incoming print jobs to specific users so you can configure how your print jobs land in the Inbox. To map, go to Menu > Admin > Printer Mapping Then drag and drop ...
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June 2023 – What's New? New User-Printer Mapping Setting Overview We have implemented a new setting located in Menu > Admin > Printer User Mapping which grants Admins the ability to prevent unmapped users from sending items to the Inbox. ...
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Release of Information Request Statuses STANDARD WORKFLOW There are 6 statuses you’ll see as you interact with the Release of Information application. Here is the typical lifecycle of a request: Every new Release of Information request be...
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Creating a New Request As you receive requests for medical records through your usual channels (in-person, phone calls, faxes, mail, etc), you can easily add them to the Release of Information Dashboard so you can keep track of them all in one pl...