Popular Articles

  1. Outbound Faxes Overview

    Outbound Faxes gives you a detailed view into the faxes that have been sent out of your Updox account. Features Overview The Outbound Fax dashboard shows a complete day’s worth of faxes, always on one screen. If you want to view a different da...
  2. Fax Blocklist Overview

    If you receive spam faxes to your Updox Inbox, you can block a number from interrupting your daily workflows by adding it to the Fax Blocklist. When a fax number is added to the Fax Blocklist, all future faxes from the number will automatically ...
  3. FAQ: SMS Compliance

    Overview Due to rulings and regulations implemented by the Federal Communications Commission (FCC) through the Telephone Consumer Protection Act (TCPA), mobile carriers (e.g. Verizon) have implemented a series of policies and procedures to adh...
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  5. Tips and Tricks: Printing or Dragging Documents to the Updox Inbox

    Updox offers a variety of ways you can add documents to your inbox.  Once in your inbox, you can combine multiple documents and send them out to another   Two efficient ways of adding documents to your inbox are printing to Updox and dragging and dr...
  6. How To: Setting Up Multi-factor Authentication (MFA)

    Multi-Factor Authentication (MFA) adds an additional layer of security to your account beyond just a username and password for login. For Updox accounts with MFA enabled, this guide will provide the how-to steps for individual user MFA setup as we...
  7.  Video Chat Overview

    A video overview of our updated Video Chat feature!
  8. Advanced Fax Routing Overview

    Overview Advanced Fax Routing replaces the previous fax routing rules that could be found in the Fax Settings menu ( Menu → Admin → Fax Settings ). With Advanced Fax routing, you can now create rules that match on the from number of the incoming ...
  9. Release of Information - ChartSwap Integration

    Release of Information This article specifically covers our Release of Information app and how we integrate with ChartSwap. If you don't know what our Release of Information app is, you can learn more in our Release of Information Overview ...
  10. Video Chat Waiting Room: Tips and Tricks

    The Waiting Room in Updox's Video Chat makes managing your telehealth visits an easy and intuitive process.  You can send invites to patients right from your waiting room management view.  But, did you know you could also set up a public waiting ...