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Broadcast is a great way to communicate directly with your patients. One great way to use Broadcast is to combine it with Forms. You can send forms through Broadcast and patients can fill them out and return them. Let's take a look at an example....
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Learn how to contact Updox Partner Support, including technical support hours, partner team inquiries, and holiday schedule information.
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Great News! Set up your HIPAA-safe practice name to identify your office in the Secure SMS message, Updox Payments, and Broadcast messages. Updating this field will allow you to greet your patients and identify who you are without being specifi...
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Last Updated: 02/17/2026
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Queues are a great way to optimize your Updox workflows. Queues allow you to segment messages in your inbox to designated users in your practice and/or by message type. For example, if you wanted to have your inbound medical records requests hand...
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Adding, Managing, and Applying Tags To manage your tags, click on Menu → Admin → Tags . The Tags menu displays your active and inactive tags and provides the ability to add a new tag, edit a tag's color or name, activate or inactivate a ...
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Check out our guide on getting started using Video Chat. How to Use Updox Video Chat 1. Log in to your Updox account. 2. The Video Chat button is located in the menu line of the Updox Inbox. Click the button to initiate a video chat. ...
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Your medical provider uses Updox Video Chat to communicate with patients. Video
Chat is a safe and easy way to talk to your provider, often saving you a trip to the
office. Follow these step-by-step instructions to use Video Chat. Join from ...