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User Guide on Creating and Managing Users
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Last Updated: 07/17/2025
in FAQ & TroubleshootingBreakdown of our most frequently asked questions regarding Faxing.
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Configuring Reminders Settings The first step to configuring Reminders is setting up rules in Reminders Settings. Within Settings, you can: Choose how you want to deliver reminders (text messages, emails, or phone calls) and how often Select t...
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Queues are a great way to optimize your Updox workflows. Queues allow you to segment messages in your inbox to designated users in your practice and/or by message type. For example, if you wanted to have your inbound medical records requests hand...
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Last Updated: 02/23/2023
in Contact Us Contacting Support Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower right corner ...
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An in-depth, video tutorial for installing and using Updox Print to Fax to its highest potential!
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Technical Support Hours Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time. Opening a Support Case The email to the address below will open a case and send an automated response with the case numb...
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The Updox Broadcast tool will allow you to send one-way messages to all or a select group of patients at once, using the following steps
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The video below will take you through an in-depth tutorial for using our Faxing feature to its highest potential!
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Learn the differences between forwarding your fax line and porting. Forwarding your fax line to Updox Forwarding your fax line allows you to keep your existing fax line with your current carrier/provider. Reasons for forwarding: Routing exi...