Popular Articles

  1.  Faxing: Overview

    The video below will take you through an in-depth tutorial for using our Faxing feature to its highest potential!
  2. Porting vs. Forwarding Your Fax Line

    Learn the differences between forwarding your fax line and porting. Forwarding your fax line to Updox Forwarding your fax line allows you to keep your existing fax line with your current carrier/provider.  Reasons for forwarding: Routing exi...
  3. Adding a Waiting Room Link to Your Reminders

    Adding a Public Waiting Room link to your reminders is a great way to streamline your Video Chat workflow.  It is easy to set up.  Just follow the steps below to get started.  Please Note: You must have Admin access to configure the settings for ...
  4. How to: Port your Fax Line to Updox

    How to: Port a fax line to Updox What is Porting? To “port” a phone number simply means to transfer the existing service from one provider to another. In this case it would move the number to Updox. Please review the Key Points ...
  5. FAQ: Faxing

    Breakdown of our most frequently asked questions regarding Faxing.
  6. How to: Port Your Fax Line to Updox

    How to: Port a Fax Line to Updox What is Porting? To “port” a phone number simply means to transfer the existing service from one provider to another. In this case, it would move the number to Updox. Please review the Key Points ...
  7. Onboarding Checklist: Fax

    Checklist of tasks related to Faxing to review as a new user.
  8. Video Chat Participant Guide

    Your medical provider uses Updox Video Chat to communicate with patients. Video Chat is a safe and easy way to talk to your provider, often saving you a trip to the office. Follow these step-by-step instructions to use Video Chat.   Join from ...
  9. Secure Text User Guide

    How to use Updox SMS and Secure Text A quick guide to get your practice using SMS and Secure Text today 1. After logging in to your Updox account, click the Text Message button in the menu line of the Updox inbox.   2. A Text Message...
  10. How To: Send a Broadcast Message

    The Updox Broadcast tool will allow you to send one-way messages to all or a select group of patients at once, using the following steps