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Users can now set their Video Chat layout preference in their settings. Options are either Gallery View or Dominant Speaker View. Step 1: Navigate to your Settings Page in the top right corner of your screen. Step 2: Under Chat > Preference...
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Partner Portal Changes Added Pagination to the 'Accounts' Page Overview: Performance Improvement Partner Admin(s) are now able to view the User List in a more efficient way to ensure that their waiting time does not solely rely on the applicati...
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Public API Changes Added a 'Send as Practice' Option for PortalSendMessage Overview: Version Update We have created PortalSendMessage v1.1 to allow us to add a 'sendAsPractice' option allowing Partners to choose whether to send a Patient Portal...
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August 2022 – What's New? Internet Explorer -- No Longer Supported Summary As of June 15, 2022 , Microsoft announced the discontinuation of their web browser, Internet Explorer (IE). In doing so, this means that Microsoft will no longer provid...
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The video below will take you through a quick tutorial for adding additional participants when using the Video Chat feature! For additional information and assistance please head to our Video Chat tab. ...
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July 2022 – What's New? Broadcast Enhancement Added the Ability for Patient(s) to Opt-Out of Email Broadcasts As an Updox Practice/Pharmacy, sending out bulk Broadcast Email Messages via the Broadcast product, your recipients now have the abili...
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Last Updated: 08/11/2022
in FAQ & Troubleshooting Breakdown of our most frequently asked questions regarding Forms.
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Last Updated: 08/08/2022
in FAQ & Troubleshooting Breakdown of our most frequently asked questions regarding Reminders.
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Last Updated: 08/08/2022
in FAQ & Troubleshooting Frequently Asked Questions for Updox Payments Can patients store cards on file for later payments No, to keep all patient information secure, Updox Payments does not store any patient card data. Can I set up automated payment p...
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Step 1: Please chat with us at updox.com/support or email support to request an encrypted credit card update link. Step 2: Please provide: First and Last Name Email Account Name Updox Account Number (located in lower left of yo...