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Last Updated: 02/23/2023
in Contact Us Contacting Support Contact Customer Support Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. We are available to LIVE CHAT for immediate assistance during business hours. Click the “Need Help?” button in the lower right corner ...
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Last Updated: 02/07/2023
in Installations Search for the printer Click on the “updoxprint” app to run the printer Click the “Settings” button to view the version ...
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Overview The /FaxOemPop and PopPDF function with the same parameters. The later creates a PDF file as output instead of .png This API is a multifunction API. It will tell you when run if there are faxes to be retrieved It will include th...
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***HEADS UP! The following guide is ONLY for those that utilize Practice Fusion as their EMR*** NOTE: ONLY Active patients will be included within the list. Inactive patients (in Practice Fusion) will not show up on the Updox Broadcast...
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Last Updated: 11/28/2022
in FAQ & Troubleshooting Breakdown of our most frequently asked questions regarding Faxing.
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Frequently Asked Questions for Updox Faxing Troubleshooting Incoming Faxes SOS! I cannot see my faxes ! Take a look at the filters on the top center of your screen. Do you see any purple squares? If so, make sure you have your filters are...
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Last Updated: 11/11/2022
in FAQ & Troubleshooting Breakdown of our most frequently asked questions regarding Video Chat.
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Last Updated: 11/01/2022
in Contact Us Customer Success Manager Schedule a check in call with your Customer Success Manager ( schedule here ) Workflow process consultation Add / remove Updox products Cancel Updox Account Update Contact information Support Pr...
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Internet Explorer -- No Longer a Supported Browser Summary As of June 15, 2022 , Microsoft announced the discontinuation of their web browser, Internet Explorer (IE). In doing so, this means that Microsoft will no longer provide support/assista...