Popular Articles

  1.  Communicating on the Go with Updox Messenger

    A quick video overview for using Updox Messenger!
  2.  Broadcast Overview

    A quick, video overview of our Broadcast feature!
  3. Removing Spam Faxes from your Inbox

    If you receive spam faxes to your Updox Inbox, you can block a number from interrupting your daily workflows. Once blocked, faxes from the number will be automatically sent to the Spam folder in your Inbox.  You can block a number in two different...
  4. FAQ: Reminders

    Breakdown of our most frequently asked questions regarding Reminders.
  5. How to: Upload a User List

    Uploading users into your Updox account can give you easy access to help manage your user access! NOTE:  If you are using Updox with a connected EHR in which user data is integrated, please do not upload a user list unless directly working wi...
  6.  How To: Using Updox Payments

    The video below will take you through the process of using our Updox Payments feature! For additional information and assistance please head to our Updox Payments tab. ...
  7. How to: Request a Payment Using Updox Payments

    What is Updox Payments? Updox Payments is a new product that provides a simple, quick way for Updox users to request payments from patients via SMS text message. Patients will be able to click a link received via SMS, verify their identity, and...
  8.  Sharescreen and Gallery Mode

    An in-depth, video tutorial on Sharescreen and Gallery Mode in Video Chat!
  9. How to: Updox Payments Dashboard

    1. Access Patient Payments  2. Navigate to the Updox Payments Dashboard by clicking “Dashboard” on the navigation bar at the top of the screen 3. The Updox Payments Dashboard is an overview of all payment requests (and their statuses) pa...
  10. How to: Contact Partner Support

    Technical Support Hours Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time.  Opening a Support Case The email to the address below will open a case and send an automated response with the case number...