Popular Articles

  1.  Overview: What is Video Chat?

    An in-depth webinar overviewing what Video Chat has to offer!
  2.  How to Add Patients to the Address Book

    Video tutorial on Adding Patients to your Address Book!
  3. FAQ: Faxing

    Frequently Asked Questions for Updox Faxing Troubleshooting Incoming Faxes SOS! I cannot see my faxes ! Take a look at the filters on the top center of your screen. Do you see any purple squares? If so, make sure you have your filters are...
  4. How To: Create a Broadcast Template

    Creating a Broadcast Template Broadcast Templates provide preset text that can be used to speed up the process of creating common broadcast messages.  From Menu > Home , click Broadcast and then select the Templates tab. If you have existing...
  5.  Configure Your Fax Settings

    An in-depth, video tutorial for Configuring Your Fax Settings in Updox!
  6. Updox Payments - Patient Experience

    1. Your patient will receive a text message alerting them to the payment request, with a link to the payment interface. 2. Clicking the link will take the patient to an identity confirmation screen, which will require the patient to enter fi...
  7.  Waiting Room: Overview and Tutorial

    An in-depth, video tutorial on the Waiting Room in Video Chat!
  8. Partner: SMS Phone Numbers

    Overview    Text messages continue to be a highly preferred method of consumer engagement for many businesses including within healthcare.  Mobile carriers (e.g. Verizon) have implemented a series of policies and procedures to increase trus...
  9. Reminders Overview

    The video below will take you through a quick tutorial for using Reminders! For additional information and assistance please head to our Reminders tab. ...
  10.  Broadcast Overview

    A quick, video overview of our Broadcast feature!