Popular Articles

  1. Onboarding Checklist: Video Chat

    Onboarding Checklist: Video Chat When getting started with Updox Telehealth, make sure to follow this checklist to ensure your practice will be set-up for long-term success: 1. Add users to your Updox account with this guide .   2. Review th...
  2. Filtering your Updox Inbox

    Many of our customers find that filtering their Updox Inbox makes triaging fax, forms, text and video chat summaries more efficient.   @mcostianes shares some tips on filtering your Inbox to meet your workflow in this week’s Tip Tuesday! ...
  3. How To: Using the Document Editor Features

    The Document Editor gives you the ability to quickly and seamlessly edit items in your Updox Inbox.  Below are the top five common features used across Updox: Text Box - The Text Box tool will allow you to type any free text onto a docume...
  4. Getting Started and Managing Rules

    Getting Started Overview Advanced Fax Routing is included with your Updox subscription at no extra charge, and is turned on automatically for new customers. Existing customers can upgrade at a time of their choosing. To upgrade to Advanced Fa...
  5. How To: Use Broadcast Reporting

    Broadcast Reporting gives insights into how your Broadcast message performed with your patients. Follow the steps below to use reporting in your practices.
  6. Multi-factor Authentication Attestation

  7. EHI Export: Overview

    EHI Export Overview   The EHI Export product provides self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    Users who have Admin access in Updox will be able to ...
  8.  Configure Your Fax Settings

    An in-depth, video tutorial for Configuring Your Fax Settings in Updox!
  9. FAQ: Faxing

    Frequently Asked Questions for Updox Faxing Troubleshooting Incoming Faxes SOS! I cannot see my faxes ! Take a look at the filters on the top center of your screen. Do you see any purple squares? If so, make sure you have your filters are...
  10. Address Book: Adding a Contact

    Adding a contact to your Updox Address Book helps save time and errors when sending outbound faxes and texts.