New Articles

  1. Newsletter: December 2023

  2. January 2024

    New Telehealth URL We have added the ability to add the link for a Public Waiting Room to reminders to simplify your Video Chat text and email reminder workflow.  Once the link is set up, select it from the new Public Wating Room dropdown.  Ne...
  3. Video Chat Participant Guide

    Your medical provider uses Updox Video Chat to communicate with patients. Video Chat is a safe and easy way to talk to your provider, often saving you a trip to the office. Follow these step-by-step instructions to use Video Chat.   Join from ...
  4. EHI Export: Overview

    EHI Export Overview   The EHI Export product provides self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    Users who have Admin access in Updox will be able to ...
  5. Creating a New Request

    You can create two types of export requests: Individual and Practice.  An individual export allows you to export the data associated with a patient. A practice export will export all the patient and document data in your account.  Both types of exp...
  6. Navigating the Dashboard

    You can manage your patient and practice EHI export requests on the dashboard.   To access the dashboard, go to Admin and select EHI Export .   The EHI Export Dashboard will start out empty, but as you add requests you will be able to see in...
  7. December 2023

    EHI Export We have completed our EHI Export process  in order to provide self-service access to export data from Updox at a practice or patient level in accordance with the 21 st  Century Cures Act.    With EHI Export you can export data for...
  8. November 2023

    Create a Release of Information request from an Inbox Item You can now create a Release of Information request from items you receive in your Inbox. Select the item and click Create ROI Request  to get started with your request.  Learn more abou...
  9. Updox HISP Practices Statement

  10. Updox Direct Certificate & Registration Practice Statement