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Last Updated: 10/21/2022
in Contact Us Contacting Support Our support form is best to use after hours. If your issues is of an immediate concern please use our support chat. What information should I include on the form? The more information the better! With detailed information in the form we ca...
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Enabling Fax from Queues An Admin setting has been added to Practice Settings, which will allow the enabling/disabling of Fax from Queues for the entire practice. This setting is listed as “Allow sending outbound faxes from queues” and will defau...
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Broadcast Reporting gives insights into how your Broadcast message performed with your patients. Follow the steps below to use reporting in your practices.
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Updox gives you the ability to customize and schedule your reminders by appointment type.
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Setting Up Queues for Fax Lines You can use fax lines that are either forwarded or ported into Updox and route them directly to a queue bypassing the general inbox. This gives only a select group of users with access to the queue the ability to s...
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Updox's Broadcast solution is
a one-way messaging application that allows practices to engage directly with their patients via text message, email, telephone, or secure portal messages. Practices can send their whole patient population broadcast m...
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Secure Text has been enhanced to allow queues to be the sending and receiving entities for Secure Text messages. This will allow practices to organize Secure Text communications by department or location by creating queues for those entities, instead of having a single thread for an entire organization.
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How to Use Messenger on Your Desktop What is messenger? Messenger is a HIPAA-compliant, intra-office messaging product that combines all your team communications into one place, increasing productivity and staff collaboration. Messenger Suppor...
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Onboarding Checklist: Video Chat When getting started with Updox Telehealth, make sure to follow this checklist to ensure your practice will be set-up for long-term success: 1. Add users to your Updox account with this guide . 2. Review th...
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The Document Editor gives you the ability to quickly and seamlessly edit items in your Updox Inbox. Below are the top five common features used across Updox: Text Box - The Text Box tool will allow you to type any free text onto a docume...