-
Our new layout at the top of the Updox Inbox makes it easier to review system statuses without filling your Inbox with pop-ups on the right. What are Notifications? Notifications are system-generated messages that appear in Updox to indicate th...
-
Uploading patients into your Updox Address Book can give you easy access to tools such as Reminders, Video Chat, and Text! NOTE: If you are using Updox with a connected EHR in which patient data is integrated, please do not upload a patient list ...
-
Last Updated: 10/21/2022
in Contact Us Contacting Support Our support form is best to use after hours. If your issues is of an immediate concern please use our support chat. What information should I include on the form? The more information the better! With detailed information in the form we ca...
-
Enabling Fax from Queues An Admin setting has been added to Practice Settings, which will allow the enabling/disabling of Fax from Queues for the entire practice. This setting is listed as “Allow sending outbound faxes from queues” and will defau...
-
Broadcast Reporting gives insights into how your Broadcast message performed with your patients. Follow the steps below to use reporting in your practices.
-
Updox gives you the ability to customize and schedule your reminders by appointment type.
-
Updox's Broadcast solution is
a one-way messaging application that allows practices to engage directly with their patients via text message, email, telephone, or secure portal messages. Practices can send their whole patient population broadcast m...
-
Setting Up Queues for Fax Lines You can use fax lines that are either forwarded or ported into Updox and route them directly to a queue bypassing the general inbox. This gives only a select group of users with access to the queue the ability to s...
-
Secure Text has been enhanced to allow queues to be the sending and receiving entities for Secure Text messages. This will allow practices to organize Secure Text communications by department or location by creating queues for those entities, instead of having a single thread for an entire organization.
-
Onboarding Checklist: Video Chat When getting started with Updox Telehealth, make sure to follow this checklist to ensure your practice will be set-up for long-term success: 1. Add users to your Updox account with this guide . 2. Review th...